Online Seminar

Listening and Eliciting Skills - the art of good conversation

You have asked people questions all your life, so you have developed a style that works for you - and you need to know what it is and how to use it consciously. You may also have developed habits that will be counterproductive in qualitative research. Once you know what the main elements of interviewing skills are you can make conscious decisions about how to develop them - and you can give feedback and coaching to others.

• The virtuous circle of listening and eliciting - and why it is key to the validity of qualitative research
• Individual styles, fluidity and flexibility
• Using the right language
• You are the research instrument
• Open and closed questions
• Other eliciting techniques and their effects
• Probing skills, questions for groups
• Asking difficult questions
• Active listening, levels of listening, blocks to listening
• Avoiding common mistakes in interviewing

You'll have a knowledge structure that will enable you to describe and understand interviewing styles - your own and other peoples - and to diagnose where improvements could be made. If you follow this, with practice you will be able to increase your fluidity and flexibility in interviewing.

You will also be able to coach others in interviewing.

• Pre-course exercise - download a short interview audiotape and listen to how the interviewer works
• Course notes
• Post- seminar coaching - Adapt and apply the interview skills assessment to a recent piece of your own work

This seminar is delivered live using screen sharing and audio so is fully interactive.