On-Demand Seminar

Listening and Eliciting Skills - the art of good conversations

You have asked people questions all your life, so you have developed a style that works for you - and you need to know what it is and how to use it consciously. You may also have developed habits that will be counterproductive in qualitative research. Once you know what the main elements of interviewing skills are you can make conscious decisions about how to develop them - and you can give feedback and coaching to others.

• The virtuous circle of listening and eliciting - and why it is key to the validity of qualitative research
• Individual styles, fluidity and flexibility
• Types of questions and their effects and other interventions
• Probing skills, questions for groups
• Active listening, levels of listening, blocks to listening

You'll have a knowledge structure that will enable you to describe and understand interviewing styles - your own and other peoples - and to diagnose where improvements could be made. If you follow this, with practice you will be able to increase your fluidity and flexibility in interviewing.

• Pre-course exercise - download a short interview audiotape and listen to how the interviewer works
• Course notes
• Post- seminar coaching - Adapt and apply the interview skills assessment to a recent piece of your own work

An on-demand seminar is pre-recorded so you can watch the seminar at a time convenient to you. Included is an option to ask questions via a secure link after the seminar. The seminar can also be given live so you can interact with the presenter in real time in Bespoke option.